FAQ
Frequently Asked Questions
We now have an faq list that we hope will help you answer some of the more common ones.
You can conveniently enquire or make a booking via our online booking system on our website. After submitting your details, our Party Bus Hire management will promptly contact you for further information. If you prefer not to book online, you can contact us directly at (02) 9188 9094 or via email at info@PartyBusesSydney.com.au.
Party Buses Sydney is based in Sydney-Wide but can also cater to interstate transfers, including Hunter Valley, Wollongong, Central Coast, Blue Mountains, and Newcastle.
We offer several payment options, including cash to the driver on the day of pick-up, internet banking or bank deposit 4 days before the trip, and payment via invoice. We accept Visa, MasterCard, and Amex.
Yes, payments made online or via the invoice will incur a 3% booking fee.
Party Buses Sydney is not responsible for incorrect details provided via our online booking system. Please ensure all information is correct before processing the payment. If any details need to be amended, contact us immediately at (02) 9188 9092.
The day before the booking, you will receive a text message to confirm the booking and receive the driver's details. If you don't receive a text message, contact us before 8 pm at (02) 9188 9094 to attain the driver's name and number.
Party Buses Sydney reserves the right to refuse additional stops unless confirmed with management before the trip. Charges may apply.
Alcohol is allowed on our buses, provided it is legal and consumed responsibly. Passengers must be over 18 and show valid identification or proof of age. Strictly no alcohol on buses for school formals or kid's parties.
We require a minimum of 2 parents/guardians to be present on the bus for Kid's Party transfers.
Our buses are fully equipped, modern, clean, and regularly maintained, adhering to the highest safety standards. Our drivers hold appropriate licenses, driver authorities, and are cleared to work with children. They regularly undergo training to ensure professional, friendly, and safe travel.
Disruptive behavior, fighting, damage to the bus, or intoxication may lead to eviction and termination of the transfer. No refund will be provided.
Yes, we can accommodate decorations or branding preferences upon discussion with our team of professionals.
Our buses are available for hire with a driver only.
Our Party Buses can accommodate 13, 20, 24, 40, 45, and 50 passengers, while our Limo Buses seat 21, 23, and 44 passengers.
To confirm and secure your booking, we require a security bond whose amount varies based on the bus booked. The bond will be refunded at the end of the trip if the bus is left clean, tidy, and undamaged. Refunds typically take 2-7 business days to reflect on your payment source, depending on the bank's billing cycle.
Party Bus Hire only accepts Australian currency.
Yes, upon receiving either the bond or full payment, we will send you a confirmation email with the remittance.
The security bond payment is not refundable for cancellations. Cancellations made 24 hours before the trip will incur a 50% charge on the nominated account.
Your allocated driver will call 10-15 minutes before the pick-up time to ensure you and your guests are ready. A latitude of 15-30 minutes may be acceptable for lateness, but beyond that, an additional surcharge will apply unless prior arrangements have been made.
Our Party and Limo Buses come equipped with state-of-the-art DJ LD speakers for music via Bluetooth, microphones for singing along, vibrant LED party lights, luxury leather seating, and spacious dance floors. The Karaoke Party Bus offers an extensive collection of 85,000 songs, a TV for lyrics display, smoke machine, LED party lights, DJ LD speakers, and a personalized LED Sign.
Smoking is strictly prohibited on all our buses in accordance with state laws.
Food or snacks are strictly not permitted on any of our buses.
Most of our Party and Limo Buses have air conditioning. Refer to our fleet page for specifics.
Any damages or unpleasant state during the trip may result in termination and forfeiture of the bond. Passengers causing excessive damage are responsible for repair costs.
Passengers are responsible for their belongings; lost or stolen items are not the responsibility of Party Buses Sydney.
Our buses do not have toilets; the driver will make suitable stops for bathroom breaks.
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